To raise a ticket at any time 24/7/365 either complete the form below, send an email to [email protected], including ALL the necessary information, or call  01932 300247

Frequently asked questions:

Q: How do I report a fault with Data-Shield?

A: Faults can be reported either by calling the 24x7 Support line on +44 1932 300247 and providing the relevant call information, or by completing the online fault reporting template.

Q: If I report a fault online will I get an email confirmation that the fault has been received

A: Yes you will receive an email confirmation with a reference number

Q: How do I track my fault?

A: All reported faults are allocated a reference number that can be quoted with all call communication.

Q: How long before I should expect contact with an engineer?

A: You should receive a call back from an engineer within 30mins to discuss your issue or receive an email request for logs and further information.

Q: Will I be provided with progress updates?

A: Progress updates are provided regularly by email or phone.

Q: Who do I call if I require call escalation?

A: Full escalation path details will be provided before the commencement of any contract.

Q: Are Data-Shield engineers Security Cleared?

A: Yes Data-Shield has a number of security cleared engineers.

Q: What SLA’s are available?

A: We have a number of SLA’s available from 4hr fix to 9-5 next business day.

Q: Will I be notified of fault resolution?

A: Once the fault has been resolved fault closure details will be provided, which will include resolution of the issue.

 

Or call now 24/7/365 to raise a support ticket 01932 300247