Customer Service

We pride ourselves on our attention to detail when it comes to our customer service. It is our aim to always go the extra mile when tending to our customer’s needs. We value every customer individually and ensure that the level of service we provide is of the highest quality. We are ISO 9001 accredited and ensure that our customers are always the focus of everything we do at Data-Shield. Our clear line of communication with customers allows us to assist quickly with every requirement they may have.

Personalised Solutions

The nature of our business allows us to provide a level of customer focus and quality of service some of our competitors cannot. We are able to respond quickly to our customers and offer completely tailored solutions to fit their organisation’s needs. Data-shield can go beyond offering standard SLA’s by also providing personalised time scales and better solution packages to suite specific requirements. We also offer great incentives for our customers, so get in touch to find out more!

Competitive pricing

We are able to save our customers up to 70% of costs compared to OEM vendors! Without sacrificing quality, service or skills, we are able to provide the same level of service for the majority of vendors at a fraction of the cost. We are also able to be very competitive with the TPM industry and regularly review our prices to reflect our ever-increasing capabilities and regular stock reviews, allowing the best possible value to our customers.

We listen to you

We treat each customer with the individuality that they deserve. There is no one size fits all at Data-Shield, we understand that customisation is key to effectively resolving our customer’s requirements. We pride ourselves on providing a personalised service which ensures that your budgets, data centre set ups and key business decisions are involved in planning a solution that fits your organisation. All of our customers are appointed with a highly skilled account manager that will be there everyday to help with any queries.

Multi-Vendor Support

Data-Shield have years of industry experience across many OEM’s such as HDS, HP, EMC, IBM, Fujitsu, NetApp, Cisco, Brocade, Qlogic and Adva. As a result, we are able to be a single point of contact in providing our professional expertise for all major OEMs.

Whether its storage, servers or networking needs, we are able to create a solution package that covers your data-centre needs.

Get in touch today to speak to one of our advisers on how we can help your organisation!




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